Frequently Asked Questions
Everything you need to know about our AI video background removal service
Frequently Asked Questions
Here are some common questions about our AI video background removal service.
Our AI uses advanced machine learning algorithms to analyze each frame, identify the subject, and separate it from the background. It handles complex scenes, moving subjects, and various lighting conditions for professional results.
We support all major video formats, including MP4, MOV, AVI, MKV, WMV, etc. File size limits depend on your plan. Free users up to 100MB, unlimited for enterprise.
Processing time depends on video length and quality. Typically, a 1-minute video takes 30-60 seconds. Our AI is optimized for both speed and quality.
Currently, only preset and solid/gradient background colors are supported. Uploading custom background images is not available yet.
Absolutely. We take security seriously. All uploaded videos are deleted after processing. We never store or share your content. Our servers use enterprise-grade encryption.
The Free plan gives new users 3 free credits. Each credit = 1 minute of processing. After using up the credits, you need to recharge. Basic plan offers 30 processes per month, up to 5 minutes per video, no watermark, and advanced features. Pro plan includes unlimited processing, API access, and dedicated support.
New users get 3 free credits, each credit can process 1 minute of video. After using up the free credits, you need to recharge to continue using the service.
Batch processing is not supported at the moment. You can only process one video at a time.
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Pro Tips for Best Results
Follow these tips to get the best results from our AI background removal
Video Quality
- • Use high-resolution videos (1080p or higher)
- • Ensure good lighting on the subject
- • Avoid very fast movements
- • Use videos with clear subject-background separation
Background Selection
- • Choose backgrounds that contrast with your subject
- • Solid colors work best for professional results
- • Consider your final use case when selecting colors
- • Test different options to find the perfect match
File Preparation
- • Use supported formats: MP4, MOV, AVI
- • Keep file sizes under your plan limits
- • Trim unnecessary parts before processing
- • Ensure stable internet connection during upload
Post-Processing
- • Download in the highest quality available
- • Use professional video editing software for final touches
- • Consider adding subtle shadows for realism
- • Test your final video on different backgrounds